Recharge & Refund Policy

01. General Policy

Peegle Live provides digital services through virtual Tokens that users can purchase and use for virtual gifts, eligible subscriptions, live-streaming features, and other services available on the platform.

Due to the digital nature and immediate availability of these virtual items, all successfully completed Token recharges and virtual gift purchases are generally final and non-refundable, except as expressly provided in this policy or required by applicable law.

By completing a recharge, users acknowledge and agree to this Recharge & Refund Policy.

02. Non-Refundable Purchases

Refunds will not ordinarily be provided for:

• Tokens successfully purchased and credited to a user's account.
• Tokens that have already been spent, transferred, or used to send virtual gifts.
• Digital subscriptions, paid room access, or virtual services that have already been delivered or consumed, subject to applicable subscription terms and law.
• Unused Tokens where a user simply changes their mind.
• Purchases made without checking the recharge amount or selected package.
• Dissatisfaction with a streamer, gift recipient, or live-streaming experience after the purchased service has been delivered.
• Account suspension or termination resulting from violations of Peegle Live's Terms of Use, subject to applicable law.

03. Refund Exceptions

Peegle Live may review and approve refund requests in the following circumstances:

3.1 Duplicate Payments

Where a user is charged more than once for the same intended recharge due to a verified payment or technical error.

3.2 Failed Recharge

Where payment has been successfully deducted but the corresponding Tokens have not been credited to the user's account. Peegle Live will first investigate the transaction and attempt to deliver the missing Tokens. If the recharge cannot be completed, a refund may be issued.

3.3 Incorrect Payment Processing

Where an incorrect amount has been charged due to a verified technical or payment processing error.

3.4 Unauthorized Transactions

Transactions reported as unauthorized will be investigated in coordination with the relevant payment provider. Any refund will depend on the investigation, applicable payment rules, and legal requirements.

3.5 Legal or Payment Platform Requirements

Refunds will be provided when required by applicable consumer protection laws or relevant payment platform policies, including applicable Google Play refund decisions.

04. Google Play Recharge Refunds

For Tokens purchased through Google Play Billing on the Peegle Live Android application:

• Users may request a refund through Google Play according to Google's applicable refund policy.
• Google Play may approve or reject refund requests based on purchase details and eligibility.
• Users may also contact Peegle Live Support for assistance with missing or incorrectly credited purchases.
• When a purchase is refunded or reversed, the corresponding Tokens or associated virtual benefits may be deducted or reversed.

Google Play refund assistance: Google Play refund help .

05. Refunds for Website Recharges

For recharge payments completed through the official Peegle Live website or supported payment gateways:

• Refund requests must be submitted to Peegle Live Support.
• Transactions will be verified against payment gateway records and the user's account history.
• Approved refunds will normally be returned through the original payment method where supported.
• Refund processing times depend on the payment provider, payment method, and financial institution.
• Any applicable fees or deductions will be handled according to the payment provider's terms and applicable law.

06. Chargebacks and Fraudulent Activities

Peegle Live maintains controls to protect users and the platform from fraudulent recharge activities. If a recharge is refunded, reversed, or charged back, Peegle Live may:

• Remove the corresponding Tokens from the user's account.
• Reverse associated virtual gifts or benefits where technically possible and legally permitted.
• Review related gift transactions and creator earnings.
• Temporarily restrict disputed balances while an investigation is underway.
• Suspend or terminate accounts involved in verified payment fraud, deliberate chargeback abuse, or fraudulent gifting activities.

Legitimate refund requests, reports of unauthorized transactions, and lawful payment disputes will not, by themselves, be treated as fraudulent activity.

07. How to Request a Refund

Users experiencing payment or recharge problems may contact Peegle Live Support with the following information:

• Peegle Live User ID and registered email address.
• Transaction ID or payment reference number.
• Recharge date, amount, and payment method used.
• A description of the issue.
• Payment confirmation or receipt, if available.

Refund requests will be reviewed individually. Additional verification may be requested where necessary.

08. Approved Refunds and Token Adjustments

If a refund is approved:

• The refund will be processed through the applicable payment channel where supported.
• The corresponding Tokens and any promotional bonus Tokens associated with that purchase may be removed.
• If the Tokens have already been used, related digital transactions may be reviewed and adjusted as permitted by applicable law and platform terms.
• The time required for funds to appear in the user's account depends on the payment provider or issuing bank.

Refund approval does not guarantee immediate settlement.

09. Official Recharge Channels

Users should only purchase Tokens through Peegle Live's official application, website, or authorized payment channels.

Peegle Live does not guarantee delivery or refunds for purchases made through unauthorized third-party sellers or recharge services.

10. Policy Updates

Peegle Live reserves the right to update this Recharge & Refund Policy when necessary to reflect changes in its services, payment processing systems, or legal obligations.

Any updates will be published through the official Peegle Live website or application and will apply in accordance with applicable law.

This policy should be read together with Peegle Live's Terms of Use and User Agreement.